Frequently Asked Questions (FAQ)

We’re happy to help with whatever questions you have!

SERVICE

What e-commerce platforms do you support?

Currently, we support Shopify and WooCommerce. We believe these are the best and most popular e-commerce platforms for drop-shipping. However, we will definitely increase our integration with other e-commerce platforms in the coming future so stay tuned!

Where do you source from?

We currently source from Thailand, UK, Australia, Korea, Hong Kong, and more to come!

Are your suppliers reliable?

Yes! We only work with verified and trustworthy suppliers with exceptional products to offer, good profit margins and speedy delivery to your customers.

Can I contact my supplier? How?

Yes! You can constantly be in touch with your supplier and vice versa!

You can find the suppliers contact information through our platform and then you can get in touch with them.

How do I place an order from my suppliers?

You can check out our tutorial on how to order your desired products below:

MY ACCOUNT

How do I connect my Super Chain account to Shopify/Woocommerce?

Click here for a step by step tutorial on how to add your Super Chain account to your Shopify store.

Our tutorial on how to add your Super Chain account to your WooCommerce store will be out soon!

How do I change my Super Chain account password?

You can change your account password in “Settings”. Click on the “Submit” button to change your password.

How do I cancel/unsubscribe from my Super Chain subscription?

You can cancel your subscription anytime! To do so, just go to “Payment Management” then click “Cancel”.

ORDER

How do I manage returns and refunds?

If you have your own terms and conditions regarding returning products then you should mention that to your customers.

Some suppliers offer a 14 day return policy so it’s best to discuss the return policy with your supplier before selling to your customers.

Will I receive a tracking number for my customers product shipment?

Yes sure, you will receive a tracking number after the supplier has shipped the parcel to the forwarder.

The tracking information can be shared with your customer.

How do I send an order confirmation notification to my customers?

You can send order confirmations through the “Order Fulfillment” function on your online store.

How do I cancel my customers order?

To cancel your customers order you must communicate with your supplier in order to avoid multiple or wrong deliveries to your customers.

Can I have a customized packaging for my customers?

If you want to customize your packaging you will need to discuss this with your supplier.

Our suppliers have direct control of the packing, as they will be responsible for the shipping the products directly to your customers.

How do I set the right product prices for my customers?

You can decide on the perfect price for your products with our price markup tool and you can do market research on the local market rates of your products.

What should I do if my customer receives a fake or faulty product?

We take this very seriously as all of our suppliers are verified.

If this happens, please kindly ask your customer to provide further information on the products they received.

Report the faulty or fake product to us and let your supplier know as well.
If we find that it truly is a faulty or fake product then we will take action and remove the respective supplier and their products from our list.

Get in touch for further assistance!

Give us a call or drop us an email! We aim to answer all inquiries within 24 hours on business days.